3-Day Refund Policy
At RealTouch AI, our priority is customer satisfaction and providing high-quality services that meet your expectations. We understand that there may be circumstances where you are not completely satisfied with your purchase. This 3-Day Refund Policy is designed to give you peace of mind when using our services, while also specifying the conditions under which a refund is possible.
Refund Eligibility
Should you find that the product or service does not meet your expectations or requirements, we are pleased to offer you the opportunity to request a refund within a period of three (3) calendar days from the initial date of purchase. However, please be aware that if your word usage is over 1,000 words, you will not be eligible for a refund.
Subscription Cancellation and Refunds
For subscription-based services, customers have seven (7) days from their billing date to request a refund if they forgot to cancel their subscription. This provides a clear window for addressing oversight in subscription management.
After the 7-day period has elapsed, no refunds will be processed for that billing cycle. We encourage customers to manage their subscriptions proactively through their account settings.
Exception
Unfortunately, we cannot provide a refund after the 3-day refund period has passed or if you have used over 1,000 words. We encourage you to try out our services in the initial days to ensure you are satisfied.
How to Request a Refund
To request a refund, please email us at realtouchai@gmail.com. Provide us with your full name, details of the service purchased and the reason for your refund request.
Once we receive your email, our team will investigate your claim. After verification, we will initiate the refund process, if applicable.
Changes To This Refund Policy
RealTouch AI has the discretion to update this policy at any time. We invite users to frequently check this page for any changes and stay informed about how we are helping to protect the interests of our customers. Your continued use of our services after any changes to this 3-day refund policy will constitute your acknowledgement and agreement to such changes.
Thank you for choosing RealTouch AI for your AI needs. Your satisfaction is our highest priority, and this refund policy underscores our commitment to ensuring you have the best experience possible.
Last Updated: May 5, 2025